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A survey result that wouldn’t surprise many in the food services sector across Australia and New Zealand, 89% of patrons cite poor food quality as the main reason they will avoid returning to a restaurant. The study, cited on the Restaurant Association of New Zealand website, was carried out with a sample of New Zealand consumers by a marketing agency specialising in the food and beverage industry. Other factors such as poor service (61%) figured highly also, but food quality remained at the heart of attracting repeat customers. The fact 95% relied on word of mouth and online reviews reinforces the importance of getting the customer experience right.
While delivering quality food is part-art and part-science, refrigeration is a fundamental to delivering food and beverage that exceeds a consumer’s expectation. The challenge for food service businesses can be having confidence in their refrigeration equipment, a category which is often outside their own expertise. There are many excellent food service consultants and equipment suppliers that can provide useful advice, as well as online sources of information, about refrigeration options.
Another key way of having confidence in your refrigeration equipment is how they stack up to various compliance standards. As any food service business must meet standards around the quality and safety of their produce, reputable manufacturers of commercial refrigeration equipment have to do the same with their products.
The correct compliance for your refrigeration equipment can give you some confidence it will perform as expected, and that your supplier has invested in its own production process to ensure its products meet the standards.
Refrigeration compliance may not be the first thing you think about for your food service business, but understanding the basic standards will help you assess whether your current equipment is going to help deliver on food quality day-in and day-out. It’s also a useful check when you are evaluating new equipment purchases.
Compliance may seem complicated, but it is actually relatively quick and easy to check. We’ve put together a simple guide to help you understand the three main compliance standards, and how to determine whether your equipment makes the grade.
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Is Your Commercial Refrigeration Equipment Safe?
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“Choosing SKOPE was about design aesthetics, functionality, and also hygiene. But we also wanted to make sure we chose a product that we could clean easily and was from a brand that had a really fabled reputation founded on reliability.”
“SKOPE is a very important part of the picture because we need concepts that work on many levels – our venues need to be labour-efficient and maintenance-efficient, and we need the confidence that the equipment we choose can be relied upon.”
“SKOPE has worked extremely hard to develop their products and the technology that goes into them.”
“SKOPE was easy to deal with and provided support all the way through from start to finish.”
“A wine shop wanted to offer deli food like: salami and cheese but didn’t want to buy fridges, in case it wasn’t a good return on investment. They started with renting one Open Deck display fridge which proved to be a hit. They then decided to rent at multiple locations. Knowing that they could simply return at any time if sales didn’t warrant it or move fridges to different locations gave them peace of mind.”
“We emphasise fresh produce in our menus, so having SKOPE chillers we can rely on is essential to the quality of our food.”
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