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Freight Best Practices
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Avoid Damage When Receiving Freight

Transport damage is incredibly frustrating for all involved and the difficulty is that it can happen at any point along the supply chain. To ensure that our clients are not penalised, SKOPE has best practice guidelines which are followed every time inwards goods are received. For starters, at SKOPE we don't use everyday carriers to move our fridges and freezers within Australia; we only use private carriers who are experienced in handling fragile freight.

 

However, Australia has no legislation that details the responsibilities (and more importantly, the liabilities!) of private road carriers. To counter this, SKOPE has negotiated an insurance package with its carriers to cover any damages to our stock whilst they are being transported within Australia. There is a condition, though. For the insurance to be applicable, all claims must be received within 48 hours of product delivery and the product must not have been moved elsewhere by another carrier.

 

Here are SKOPE’S best practice guidelines for receiving freight:

  • Examine the freight immediately upon arrival
  • Note any exceptions/damage on the delivery docket. Sign and date the docket and have the driver do likewise
  • If damage is noted, take photos immediately both prior to un-packaging and after un-packaging
  • Do not dispose of packaging materials
  • Immediately contact SKOPE
  • Conduct your own inspection
  • Note everything for your records
  • All damage needs to be notified to SKOPE within 48 hours of receipt (including concealed damage)
  • Take photos before, during, and after unloading and/or unpacking freight

 

If you have any queries on how freight is handled by SKOPE and/or its carriers contact our Customer Service Team.

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“We worked with SKOPE to install the Irinox system as it is one of the few products that will enable our client's business to grow without expense further down the track.”

Nils Danielsen- Managing Director, Wildfire Commercial Kitchens & Bars

“SKOPE was easy to deal with and provided support all the way through from start to finish.”

Anthony Scauso- Director, Platinum Commercial Kitchens

“SKOPE’s series of temperature controlled fridges, which keep red wine at the optimum temperature, were the perfect solution to keep members happy.”

Lachlan Furnell- CEO, Queensland Cricketers' Club

“SKOPE is the Rolls Royce of refrigeration.”

Philip Kraal- Owner, Whet Drinking Room

“It’s really exciting to know that if we need to we can easily expand our MISA Cool Room as the business grows – this is a really great option for the future.”

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“Irinox ensures croissants, and other products, hold their temperature and shape before they are shock frozen.”

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